Privacy Policy
How MediBridge Access International collects, uses and protects your personal and health information.
Last updated: 2 October 2026
MediBridge Access International (“MediBridge”, “we”) helps people in Liberia get medicine, medical supplies and healthcare appointments. This policy explains what information we collect through this website, our apps, our call center and WhatsApp, why we collect it, and your choices.
Information we collect
- Contact details: your name, phone number and email address when you call us, send a message, book an appointment or sign up.
- Delivery details: your area, street or community, landmark directions and, if you choose to share it, your GPS location.
- Health information: the medicines, supplies, appointments and services you request, and prescriptions you send us.
- Payment details: the mobile money number you pay from and payment references. We never see or store your mobile money PIN.
- Messages and feedback: what you write to us through forms, live chat, email or WhatsApp, and ratings you choose to give.
- Technical information: basic website logs and security records needed to keep the site and accounts safe.
We do not use advertising trackers and we do not sell your information.
How we use it
- To arrange your medication, delivery, appointment, homecare visit or consultation, and to contact you about it by phone, SMS, WhatsApp or email.
- So a licensed pharmacist or health professional can check prescriptions and requests.
- To take payment, give refunds and keep accounting records.
- To send reminders you ask for, such as medication, refill and appointment reminders.
- To answer your questions and improve our services.
- To prevent fraud and keep our services safe.
Forms, chat and videos on this website
Some features on this website are provided by trusted partners, who process the information you enter on our behalf:
- Jotform runs our prescription, appointment and partnership forms and the digital assistant on some pages.
- Base44 hosts the MediBridge service portal and staff apps.
- Tawk.to runs the live chat window.
- YouTube shows some of our videos. We use YouTube’s privacy-enhanced mode, so YouTube does not set cookies until you play a video.
- Google Maps shows our office location on the Contact page.
These providers have their own privacy policies.
Who can see your information
- MediBridge staff who handle your request, such as the call center, pharmacist, nurse or rider, and only what they need for their job.
- Pharmacies, hospitals, clinics and health professionals we work with, only what is needed to provide the care or medicine you asked for.
- Service providers that help us run the service, such as mobile money operators (MTN, Orange), SMS, website and hosting providers, only to do that job.
- Authorities where the law requires it, for example health and pharmacy regulators.
How we protect it
This website uses an encrypted connection (HTTPS). Staff sign in with their own accounts and see only the information they need. We keep backups and records of who changed what.
How long we keep it
We keep your information while you use MediBridge and for as long as needed to provide our services and meet legal, accounting and regulatory requirements. When it is no longer needed, we delete it or make it anonymous.
Your choices and rights
- See or correct your information: contact us and we will help.
- Delete your information: ask us by phone, WhatsApp or email and we will delete it, except records we must keep by law.
- Reminders and messages: you can ask us to stop at any time.
Children
Our services are for adults. Parents and guardians may request medicine and care for their children.
Changes to this policy
We will post any changes on this page and update the date at the top.
Contact us
MediBridge Access International Inc.
Corner of Benson and Randall Streets, Adjacent Indian Mobile, Monrovia, Liberia
Phone and WhatsApp: +231-888-439-798, +231-776-028-506, +231-881-012-444, +231-772-195-539, +231-889-931-809, +231-770-398-851
Email: help@medibridgeaccess.com or info@medibridge.com.lr